FAQ

If water is leaking from your indoor unit, check your condensation drain, it may be blocked (clogged).

• Clean once a year with a Shop Vac
• Make sure your air filter is not blocked, because if it is, the vacuum created by the fan can prevent condensation water from flowing down the drain.
• If your furnace is equipped with a condensate pump, make sure it is clean.
• Make sure your draining pipe is not: cracked, broken or detached

No, it is simply the defrost cycle that is causing this phenomenon. As the cold weather arrives and temperatures approach the freezing point or drop below 0 degrees Celsius, it is normal to see water vapour escaping from the heat pump and to see a thin layer of ice on the outside coil of your heat pump when it is in heating mode. This phenomenon is your heat pump’s defrosting cycle and is essential to its proper operation. The ice on the outdoor coil melts due to the defrost mode, causing water vapour to escape, which is similar to a light white mist.

The defrost cycle can be carried out every 30, 60 or 90 minutes or on request if necessary.

Yes. The heat pump is in defrost mode, so it no longer provides heat inside the house. During defrost mode, the auxiliary may operate. The other possible cause is that the balance or equilibrium point has been reached.

Check your drain, it is probably blocked. If your duct flows outdoors, you can use a “Shop Vac” vacuum cleaner and a cloth (to seal) to create a suction on the pipe to unblock it.

No, there are several possible causes for this problem. You can check the following points and, if the problem persists, you can have your heat pump checked by one of our technicians.

A heat pump is not a simple household appliance. It is a complex autonomous system. Any attempt to make a “tinkered” repair to a heat pump under warranty may invalidate the remainder of the warranty. Aside from the simple maintenance procedures recommended, you should not try to make adjustments yourself on your heat pump.

Clean the enamel finish of your heat pump with soap and water. For stubborn grease stains, use a household detergent. Paint thinners or other synthetic solvents can damage the finish. Important: Please note: If your appliance has a cooling coil, the condensate drains must be checked and cleaned regularly to ensure that the condensate flows freely from the coil to the drain. If the condensate drain is blocked, water damage can occur.

There may be various possible causes:

• The unit is off: Make sure the main switch is ON.
• The circuit-breaker is open or a fuse is blown: Restore the circuit breaker or replace the fuses if necessary.
• Thermostat incorrectly set: Check the setting, adjust the thermostat.

Here are some possible causes:

• The filter is dirty you must clean or replace it.
• The air is not circulating freely: Make sure the dampers and valves are not obstructed.
• The outdoor coil is blocked: Remove leaves and other foreign matter.

Make sure your filter is clean, if it is dirty you need to clean or replace it.

It allows you to heat your home economically and benefit from air conditioning. In addition, adding a heat pump will increase the value of your home.

No. If you paint your wall unit, the supplier will cancel the warranty in the event of problems.

Right here, you can come to our office to purchase your filters.

• Make sure the thermostat is in air conditioning- or heating-demand and in the appropriate mode.
• Check the breakers and external circuit breaker, if you have one, or make sure the fuses are in good working order.
• Make sure the unit’s filters are clean; if they are dirty, ice may form on the indoor unit in air conditioning, or may not perform properly.
• Make sure the outdoor unit is not obstructed (pollen/snow/ice in the case of a heat pump)

Regular preventive maintenance and cleaning are the best ways to keep your heating or air conditioning system in optimal working order.

• Heat pumps and gas furnaces should be inspected annually.
• Fans must also be lubricated, cleaned and adjusted regularly.
• Defective electronic thermostats should be replaced.
• Humidifiers should be cleaned regularly and disconnected when not in use. The 2.54 cm (1 in.) filters should be replaced monthly, and the 10 cm (4 in.) and 15 cm (6 in.) filters should be replaced twice a year.

• Black particles come out of my wall unit (small balls of debris);
• Does my wall unit work less than before? (Decreased performance);
• There is debris visible to the naked eye;
• My fan is louder than it used to be;
• My wall unit smells bad.

All these issues can be the result of an accumulation of dust and moisture inside your blower, which creates mold. This directly affects the performance and energy efficiency of your appliance while decreasing its service life. This also affects the quality of the air you breathe.

Yes, it is the defrosting system starting up.

An air exchanger should be installed to control the flow of air in all rooms of the house in order to breathe quality air at home and maintain good health. The air exchanger is therefore designed to evacuate the humid air outside while replacing it with fresh, filtered air, thus helping you to breathe better every day. It reduces excess humidity.

• Inspect the drain
• Clean the filter (4 times a year) with a mild soap.
• Inspect the recovery core (clean with a vacuum cleaner once a year, in the fall).
• Inspect the air inlet and outlet and clean if necessary.
• Check in cold weather, ice can build up on the screens.